The agreement between you and Heirloom.

01

Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Rapt Ventures Pty Ltd (ABN 15 700 192 561) ("Heirloom", "we", "us") governing the Heirloom mobile application, website and related services ("Heirloom").

Before entering the service, the App asks you to agree to the current Terms and acknowledge the Privacy Policy. If you do not agree, do not create or continue using an account. This agreement is between you and Heirloom, not Apple or Google.

02

Eligibility and accounts

• You must be at least 16 years old to create an account.
• You must provide an accurate date of birth and keep your display and contact

information reasonably current.

• You are responsible for keeping your sign-in credentials and device secure and

for activity carried out through your account, except to the extent caused by Heirloom or another person for whom you are not responsible.

• Tell us promptly if you believe an account or invitation link has been

compromised.

03

What Heirloom provides

Heirloom lets people create and join private timelines for families and close groups. A "memory" contains at least one photo or video and may include a title, caption, date, location, people tags and contributions from other timeline members.

An account holder aged 18 or over may optionally record the story behind a photo or video. The recording is processed into an editable caption and, if selected, can remain as a voice keepsake attached to that memory. Heirloom does not offer a standalone voice-only memory type.

Timeline content is available to current members of that timeline, subject to blocking, moderation, deletion and memorialisation controls.

04

Your content and the permission you give us

You retain ownership of content you create. You give Heirloom a non-exclusive, worldwide, royalty-free licence to host, copy, store, secure, process, transcribe, format, display and back up that content only as reasonably needed to:

• provide it to the timelines you selected;
• operate the features you chose;
• keep Heirloom secure and enforce these Terms; and
• comply with law.

The licence ends when the content is deleted from Heirloom-controlled systems, except for ordinary backup rotation, shared content that you chose to retain when deleting an account, restricted safety/legal evidence and other exceptions described in the Privacy Policy.

Each contribution to another person's memory remains the contribution author's content.

05

Posting other people's information

When content includes, identifies or names another person, you confirm that you have an appropriate right or permission to share it with the selected timeline. In particular:

• if a memory includes or identifies a child under 16, you must declare that in

the App and have consent from the child's parent or guardian;

• where the child can understand the decision, you should involve them and act

in their best interests;

• you must not deliberately post another person's sensitive or private

information without an appropriate basis; and

• you must cooperate with a valid request to correct or remove content.

You are responsible for content you post and for losses reasonably caused by your unlawful or unauthorised posting, to the extent permitted by law. This does not limit rights or remedies that cannot lawfully be limited.

06

Acceptable use

You must not use Heirloom to:

• post, solicit or facilitate unlawful, sexually exploitative, abusive,

harassing, threatening, hateful, defamatory, fraudulent or infringing material;

• sexualise, exploit or endanger a child;
• impersonate another person or misrepresent a required consent;
• access or attempt to access a timeline, account or system without

authorisation;

• distribute malware, probe security, interfere with availability, automate

abusive requests or evade a safety control; or

• use content obtained through Heirloom outside the permission given by the

person who shared it or applicable law.

07

Reporting, blocking and moderation

Members can report a memory or contribution and block another member. Reports enter a moderation queue for review. We aim to assess urgent and valid reports promptly, but a displayed target such as "within a day" is an operational goal, not a guarantee of a particular outcome or response time.

We may restrict, preserve, remove or restore content; warn, block, eject, suspend or terminate a member; contact an affected person; or refer a matter to law enforcement where reasonably appropriate. We consider the nature of the content, safety risk, available evidence, the rights of affected people and applicable law.

Heirloom's safety architecture can support automated comparison of images against known unlawful-content hashes. Such controls depend on enabled and configured specialist services and are not a promise that every upload will be detected or reviewed. Where we identify suspected child sexual abuse material, we restrict access, preserve evidence and make reports as required by law.

08

Requests from affected non-members and intellectual-property owners

If content includes, identifies or names you or a child in your care and you believe it was shared without appropriate consent, contact [email protected]. You do not need a Heirloom account to make a request. Include enough information for us to locate and assess the content.

If you believe content infringes your copyright or another intellectual-property right, use the same address and provide:

• a description of the protected work or right;
• enough information to locate the content;
• your contact details; and
• why you believe the use is not authorised.

We may ask for verification or further information and will take action where appropriate.

09

Free service, optional subscriptions and trials

Heirloom provides a free service. A release or app-store territory may also offer an optional paid subscription called Premium. The exact products, price, billing period, trial eligibility, timelines covered and included features are the details displayed in the App and by the relevant app store before purchase. A planned or hidden feature is not part of your purchase unless it is shown in that offer.

Where offered, Premium is designed to cover up to three selected timelines sharing a storage allowance and to provide the video and voice limits shown at purchase. A trial applies only when the App or store confirms that the account or timeline is eligible. Gift, archive or extra-timeline products apply only if they are offered and successfully purchased.

Apple or Google processes payment. RevenueCat may help verify subscription status. We do not receive full payment-card details.

An auto-renewing subscription renews and is charged as disclosed by the app store. You can manage or cancel it through the store account used for purchase. Cancellation normally stops a future renewal rather than ending an already-paid period immediately. Refund rights are determined by applicable law and the store's process. Nothing in these Terms limits rights under the Australian Consumer Law.

10

Storage and feature limits

The current product design provides 2 GiB per free timeline, videos of up to 30 seconds on a free timeline and up to 10 voice-to-caption transcriptions per month on a free timeline. Where Premium is offered, the offer may provide a 50 GiB shared allowance across up to three selected timelines and remove the free per-video time limit; all uploaded video still counts towards storage. The App and purchase screen show the limit that applies before purchase or posting.

A post that would exceed an enforced storage or feature limit may be paused or refused until storage is freed, a shorter item is chosen or an applicable plan is active. Heirloom does not promise that a limit-crossing upload will be saved.

Expiry or cancellation of a subscription does not by itself delete memories. Existing content remains subject to account/content deletion, moderation, safety, legal and service-availability provisions. Content over a current free limit may become read-only and new uploads may be restricted.

11

Account deletion, leaving and memorialisation

You can request account deletion in the App. Account deletion requires a confirmation step and offers the content choices explained in the Privacy Policy:

• Keep my memories removes the account identity while retaining previous

contributions for the shared timeline; or

• Delete everything removes content authored by the account from ordinary

access and queues it for deletion, subject to operational, safety and legal exceptions.

Leaving a timeline does not automatically erase memories already shared there. Delete content before leaving if you do not want the authorised copy to remain, subject to the controls available to your role.

Where a death is reported and verified, an account may be memorialised and made read-only to preserve what the person shared. Requests concerning an affected person, next of kin or a living child are assessed as described in the Privacy Policy.

12

Suspension and termination

We may limit or suspend access where reasonably necessary to investigate a breach, protect a person, secure the service, comply with law or address non-payment for a paid feature. We may terminate an account for a serious or repeated breach.

Where appropriate and safe, we will explain the action and available review path. Urgent safety action may occur before notice. Termination does not remove rights or obligations that by their nature continue, including accrued payment, content-removal, evidence-preservation and dispute provisions.

13

Availability and changes

Heirloom is an evolving service and may experience maintenance, interruption, provider failure or data-connection issues. We take reasonable care in providing the service but do not promise uninterrupted or error-free operation.

We may add, change or retire a feature. If a change materially reduces a paid service during a paid period, applicable consumer rights continue to apply and we will provide notice or a remedy where required.

14

Australian Consumer Law

Services may come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy where doing so would be unlawful.

Any description of a refund, store process, service availability, limitation or responsibility in these Terms is subject to those non-excludable rights.

15

Responsibility and liability

Each party is responsible for loss it causes through its breach of these Terms, negligence or unlawful conduct, subject to applicable law.

To the extent the law permits, Heirloom is not responsible for:

• loss caused by your breach, an unauthorised copy made outside Heirloom or a

third-party service or event outside our reasonable control;

• indirect or consequential loss that was not reasonably foreseeable; or
• a failure that could not reasonably have been prevented despite appropriate

care.

Nothing in this section excludes liability that cannot lawfully be excluded, including applicable consumer guarantees, or liability for fraud, wilful misconduct or other liability the law requires us to bear.

16

Our intellectual property

Heirloom's software, branding, design and service materials are owned by or licensed to Rapt Ventures Pty Ltd and are protected by law. We give you a personal, revocable, non-transferable, non-exclusive licence to use the App on devices you control for its intended purpose, subject to these Terms and the app-store rules.

You must not copy, sell, sublicense, reverse engineer or create a derivative of the App except where the law permits that conduct despite this restriction.

17

App-store terms

If you obtained the App through Apple or Google:

• these Terms are between you and Heirloom, not the app-store provider;
• the provider has no obligation to provide Heirloom support or maintenance;
• Heirloom, not the provider, is responsible for the App and claims concerning

it, subject to these Terms and applicable law;

• Apple and its subsidiaries are third-party beneficiaries of these Terms for an

Apple-distributed App and may enforce the relevant terms;

• you must comply with applicable store and third-party terms; and
• you confirm that your use is not prohibited by applicable sanctions or export

laws.

18

Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction, subject to any right you have to bring a matter elsewhere under consumer or other applicable law.

Before starting formal proceedings, contact [email protected] and give us a reasonable opportunity to resolve the issue, unless urgent relief is needed.

19

Changes to these terms

We may update these Terms as the service or law changes. If a change is material, we will notify you before it takes effect and ask for acceptance of the current version where appropriate. A change does not remove accrued rights or non-excludable protections.

20

General

If part of these Terms is invalid or unenforceable, the remainder continues to the extent legally possible. A delay in enforcing a right is not a waiver.

You may not transfer your account or obligations without our consent. We may transfer the service and these Terms as part of a restructure or sale, subject to applicable law and preservation of your rights.

21

Contact

Rapt Ventures Pty Ltd ABN 15 700 192 561 Queensland, Australia [email protected]